Privacy & Refund Policy
We respect your privacy. Read more about how we protect your data.
1. Deposit & Refund Policy
Reservation Deposit: To secure a booking, a deposit per person is required at the time of reservation.
This deposit confirms your spot but does not guarantee availability until final confirmation.
2. Confirmation of Booking
All bookings are subject to availability.
Once your reservation is received:
Respond to inquiries and offer customer support
We will contact the tour provider to confirm availability
You will receive a confirmation message once the booking is secured
👉 If the experience is not available, you will receive a full refund of your deposit.
3. Free Cancellation Policy
You may cancel your reservation up to 24 hours before the scheduled start time and receive a 100% refund of your deposit.
4. Late Cancellations & No-Shows
We do not sell or trade your personal information. However, we may share it in the following circumstances:
Cancellations made less than 24 hours before the experience
No-shows
👉 Deposit is non-refundable
5. Changes & Rescheduling
We will do our best to accommodate changes or rescheduling requests.
However, changes are subject to availability and must be requested at least 24 hours in advance.
6. Weather & Safety Conditions
Some experiences may be affected by weather or safety conditions.
If the tour is canceled by the operator → full refund of deposit
If rescheduling is possible → we will offer alternative dates
7. Remaining Balance
The remaining balance (if applicable) is typically paid:
Directly to the tour operator
On the day of the experience
8. Third-Party Responsibility & Additional Payments
We act as a booking platform connecting you with local tour providers. While we carefully select our partners, the execution of each experience is the responsibility of the operator.
In some cases, tour providers may require an additional payment beyond the initial deposit to secure your reservation. This may include:
A partial payment (e.g., 50%)
Or full payment in advance (100%)
These payments may be requested directly by the provider after initial contact and may be processed through a separate payment link.
👉 Important:
Any additional payment made directly to the tour provider is not processed or controlled by our platform, and therefore:
We are not responsible for those transactions
Any refund, cancellation, or dispute related to these payments must be handled directly with the provider
1. Introduction
We are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website.
By using the site, you agree to this policy.
2. Information We Collect
a) Personal Information
We collect personal data when you:
Contact us
Request information
Sign up or interact with our services
This may include:
Name
Email
Phone number
Address
Payment details
b) Non-Personal Information
We automatically collect:
IP address
Device and browser info
Pages visited and time spent
Referral source
c) Cookies & Tracking
We use cookies to:
Improve website performance
Personalize experience
Analyze traffic
You can manage cookies in your browser.
3. How We Use Your Information
We use your data to:
Provide and improve services
Respond to inquiries
Send updates or promotions
Analyze performance
Ensure security and comply with laws
4. Sharing Information
We do not sell your data.
We may share it with:
Service providers (tools, marketing, support)
Authorities if required by law
New owners in case of business transfer
5. Data Security
We protect your information, but no system is 100% secure.
6. Your Rights
You can:
Access, update, or delete your data
Opt out of marketing
Request a copy of your information
7. Third-Party Links
We are not responsible for external websites linked from our platform.
8. Data Retention
We keep your data only as long as necessary.
9. Updates
We may update this policy at any time.
10. Contact
You can contact us for any questions or requests.